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自动操作 Ivr 电话,提供按方案分列的零件投入
原标题:Automate Ivr call by providing dtmf input programatically
  • 时间:2011-09-09 03:55:33
  •  标签:
  • java
  • ivr
  • dtmf

我计划使电话平衡查询系统自动化。 我正计划建立一个应用程序,从用户那里获取卡片细节,并自动向电话平衡调查系统提取卡片细节,并每天更新余额。 请允许我帮助我解决这一问题。 预 收

问题回答

http://www.voxeo.com/“rel=“nofollow”http://www.voxeo.com/。 我认为你可以这样做。

如果你可以在互联网上书写(C# is VERY similar to Java),则使用Glorsoft的Velocity。 Velocity is Winner of Best Development Tool at IT Expo 2011。

。 该网络将使你能够容易地与其他系统(例如数据库、网络服务)结合起来。

它肯定能够做你想要的东西。

我们的一些客户在Stack Overflow设立了一些职位,以寻找。

申斥: 我为Glorsoft工作。

As Raveesh pointed out Voxeo s Prophecy is a good solution for this. You can get a developer version for free to try this out. I wanted to add some additional information on how this would work. You will need to dial out to the other IVR which will require using CCXML. Voxeo has some good examples on their website on how to use CCXML for outbound dialing. Once the IVR on the other end answers the phone the CCXML will pass control to a VoiceXML application. You will need to program this VoiceXML to playback audio files that represent the telephone keypad input (DTMF) a user would perform, or if it is speech recognition the voice input it is expecting. You can find pre-recorded audio file for DTMF on Voxeo s website as well. Your may have to program in some delays (recorded silence) in your VoiceXML application to make the audio files play when the other IVR expects them. This will be required if the balance inquiry system does not support bargein, which allows users to bypass listening to prompts and provide input right away.





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