There are systems like zoho desk that allow you to configure an email as an input/relay for support tickets.
So if an email is sent to support@x.com
from user at user@z.com
the system will "intercept" that email, create a new ticket for the user associated with user@z.com
with the email body text as the ticket body.
How might one accomplish a similar system?
I ve read a few articles but I have not found anything with detail on how to achieve a system like this.