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如何改善人们期望已久的Silverlight安装体验?
原标题:
  • 时间:2009-02-07 10:47:56
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我想了解平均用户体验,他们需要安装Silverlight才能使用我制作的Silverlight应用程序。

我启动了一个带有干净浏览器的虚拟机,假装“是我爸爸”,只是想查看网站,然后遇到“您必须安装Silverlight”按钮。我在下面写下了Firefox和Internet Explorer的所有步骤。

总的来说,在两种浏览器中安装Silverlight令人困惑、不安和害怕:因为有很多安全警告和除了放弃安装外别无选择,你不幸地得出了错误印象:Silverlight是某种木马,可能会用病毒和恶意代码感染并危害您的计算机,而没有明显的保护计算机的选择,只能同意安装,希望一切顺利。

另外,我发现你必须下载文件,然后去寻找它,然后执行它,这是我们家族许多人(比我大一辈的人)会感到沮丧的一步,这可能是他们永远不会在计算机上安装Silverlight的原因之一。

问题:

  • is there way, as a programmer, that I can make this experience better?
  • is Silverlight going to be shipped with future versions of browsers?
  • is a one-click, one-security-message install of Flash, Silverlight and other third party browser addons in our future or is this the best user experience we can hope for:

在FIREFOX 3中安装Silverlight的体验:

  • see: the graphic button to "Install Microsoft Silverlight" (which I put in my object tag)
  • click the button
  • see: "you have chosen to install Silverlight 2.0" [save file] [cancel]
  • click [save file]
  • click [save]
  • (sit there wondering what happened)
  • ...eventually ask someone what to do or get lucky and right click download message and choose "open"
  • see: "silverlight 2.0.exe" is an executable file...may contain viruses...malicious code...harm your computer...use caution...are you sure?... [OK] [Cancel]
  • in spite of the fear that I am infecting my computer with "viruses and malicious code", I click [OK]
  • see: "Security warning...may potentionally harm your computer..." [Run] [Cancel]
  • fearfully click "Run"
  • says: "extracting files...Install Silverlight 2" one button: [Install Now]
  • click [Install Now]
  • says: "Silverlight is being installed on your computer", then shows checkbox "enable microsoft update (recommended) ... privacy statement..." [Next]
  • click [Next]
  • says: "Installation Successful, you may have to refresh the web page..." [Close]
  • click [Close]
  • go back to web page and click the refresh button on browser
  • I see the silverlight application, success.

在 INTERNET EXPLORER 6 中的 Silverlight 安装体验:

  • see: the graphic button to "Install Microsoft Silverlight" (which I put in my object tag)
  • click the button
  • see: "To help protect your security...blocked this site from downloading files to your computer" and "did you notice the information bar" [OK]
  • click [OK]
  • (sit there wondering what to do)
  • finally click the bar on top, see "what s the risk?" click "download file" anyway
  • see: "Security warning...may potentionally harm your computer..." [Run] [Cancel]
  • click [Run]
  • watch it download, 15 seconds
  • see: "Security warning...can potentially harm your computer" [Run] [Don t Run]
  • click [Run]
  • says "Install Silverlight 2" one button: [Install Now]
  • click [Install Now]
  • says: "Silverlight is being installed on your computer", then shows checkbox "enable microsoft update (recommended) ... privacy statement..." [Next]
  • click [Next]
  • says: "Installation Successful, you may have to refresh the web page..." [Close]
  • click [Close]
最佳回答

当我开始接触Silverlight时,发现观看“Silverlight Install Experience”这个视频非常有趣和有用。它给出了一些建议,如何改进安装体验以及避免一些痛苦。

问题回答

考虑到您现在知道用户要做什么步骤,您可以为用户创建帮助页面。可以,这并不是最好的事情(显然,一个简化的安装体验会更好),但至少用户能够轻松地找到正在进行的步骤。

Here s an article that helps make it a bit easier with a custom install link: http://www.netmag.co.uk/zine/expression/create-a-custom-silverlight-install-experience





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