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我们应如何使用第三人电话控制思科电话?
原标题:How should we control Cisco phones using 3rd party call control?

Background
We are developing an enterprise application to control Cisco phones on a Cisco Unified Call Manager using 3rd party call control. We need to be able to monitor call state, get Caller ID for incoming calls, and do full call control (placing calls, answer, hangup, conf, transfer, etc). Our customers will probably be using CUCM 7.1 through 8.5.

我们用“网络”重新开发这一工具,使利用“联合技援方案”进行开发成为可能。 这可能是最佳办法吗?

我们利用Cisco s TAPI接口进行了先期电击控制,但不清楚这将在第三方电传控制模式中发挥作用。 而且,我们又不赞成这一计划的稳定。

我们不希望我们的客户必须购买任何东西——即没有统一的联系中心。

我们发现,在CUCM中,有一只CTI接口,即任何台式TSP连接起来控制电话。 是否可提供这一预报?

此外,我们看到有人提到集体安全条约组织是一个在CUCM控制电话的机制。

The Question
What is the recommended method for 3rd party call control on a Cisco Unified Call Manager in an enterprise environment for .Net developers?

问题回答

您将使用CTI港口,并以第三方方式开放港口,通过Cisco管理人监测多个线路。 我们与思科公司合作,确定了一种办法,但在其TAPI TSP中,我们认为这是一种相当可靠的方法。 电话管理员 快递还执行TAPI。 多数PBX制造商没有书写自己的TSP。 他们外包。 有趣的是,他们雇用了两家不同的公司来撰写TSP,要求经理和快车! 你还可以使用SIP和TAPI/SIP网关软件,处理你通过SIP Trunk提出的任何电话。

我在Excele Tel工作,我们利用我们的TAPI方案人员控制在VB6、VB创建的TPI服务中心的一些极为繁重的工作。 NET、C#和Delphi。 因此,这是一个经过时间考验的解决办法。

你的选择是:

  1. TAPI3 - uses TSP (that is need an installation saparatly).
  2. JTAPI - that has it s own disadventages (Services in MS endpoint or servers, IIS related etc...)
  3. CTIOS - you have to know the struct of each packect. pdf here
  4. REST - dont know mach about this method.
  5. I think there is more but i have no familiar with them.

JTAPI





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