I want to get all the history of a case. Is this possible through the api?
Execute the search command, supplying the bug ID as the query (q parameter) and asking for the events column in the results (with the cols parameter). The URL for this will look like:
http://server/api.asp?cmd=search&q=1000&cols=events&token=xxx
In the returned XML, the <case> element (there will be just one if the bug ID is valid) will have an <events> child element with <event> children containing the history; the XML format is documented in the API documentation. If you just wanted to dump the comments on a case, for example, you could enumerate the results of the XPath query /response/cases/case/events/event/s.
The folks at Fog Creek Software have started a fantastic "StackExchange" using, essentially, the same software as Stack Overflow. You might want to check it out.
I m looking for a simple solution for support case management. The final nominees are Fogbugz and the open source OTRS.
In our FB configuration a new case is category = "Bug" per default. I would like to change that to "Inquiry". How to do that?
I want to get all the history of a case. Is this possible through the api?
For example, search for editedBy:<USER> madeChange:"changed estimate field" (possibly: editedOn:Yesterday). Is this possible?
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