I m looking for a simple solution for support case management. The final nominees are Fogbugz and the open source OTRS.
Hai ofer,
I have used fogbugz for all my web application test cases... It has good version control which be very useful to graph your cases from the day of first test to the latest version....
Individual logins from admin and users would be best suited for assigning,reopening and closing cases....
FogBugz makes it simple to enter bug reports and other types of cases.
Also a FogBugz user. I use it for:
Along with the excellent filtering of cases which allows you to get a snapshot based on any criteria you can think of. It s also really good at concurrency, so if changes occur on a ticket while you re looking at it, you are notified.
I m looking for a simple solution for support case management. The final nominees are Fogbugz and the open source OTRS.
In our FB configuration a new case is category = "Bug" per default. I would like to change that to "Inquiry". How to do that?
I want to get all the history of a case. Is this possible through the api?
For example, search for editedBy:<USER> madeChange:"changed estimate field" (possibly: editedOn:Yesterday). Is this possible?
I have built a php script which receives values in $_POST and $_FILES I m catching those values, and then trying to use CURL to make posts to FogBugz. I can get text fields to work, but not files. ...
I m starting a project in Visual Studio 2010 and I d like to use FogBugz in conjunction with it, but the addin supplied appears to be for VS 2008. Is there a version that works with 2010? [crosses ...
I am using Fogbugz as my Bug tracking software, and was thinking on a schedule so that I can upgrade my Bug tracking software once in a while according to that schedule. I was just curious on how ...
Our company have recently upgraded our FogBugz installation to version 7, downloaded the latest post-commit files, and followed the latest instructions on integrating SVN with FogBugz (to get lists of ...
